FAQs
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How do I locate my nearest Innoxa stockist?
To enquire about your nearest stockist please click here to visit our stockists page
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Where can I find ingredients lists for all Innoxa products?
Innoxa skincare products have all ingredients printed on the back of the packaging. Colour products are listed on an ingredient list on the stand. If you require specific information about the product, please contact Innoxa. Click here for a full Ingredient Listing for Innoxa products.
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What is Innoxa’s returns policy?
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Is Innoxa Australian owned and operated?
Yes, Innoxa is an Australian owned company and is operated in our office, situated in Springvale, Victoria, Australia.
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Are any Innoxa products gluten free?
Innoxa does not specifically test for Gluten in our products. Some raw materials in our products may contain traces of gluten. We cannot guarantee that the machinery used for raw material manufacturing is free of traces of gluten, which is beyond our control. As a result, we recommend those who have sensitivity to gluten/wheat to do a patch test before use.
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Are Innoxa Products allergy tested?
All Innoxa products are dermatologically tested. Products that state that they are “Dermatologically tested,” are tested to ensure that they do not cause skin irritation upon their use. It is advisable that customers with allergies; read the ingredient labels, patch test the product prior to use, and consult their doctor if they are concerned.
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I am a retailer, how can I find out more information about stocking Innoxa products?
Please feel free to contact our Customer Service Department on 1300 650 981 to find out more from the Sales Representative in your area. We are more than happy to answer any of your queries and discuss the opportunity with you.
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What does Innoxa do with discontinued stock?
Innoxa regularly updates and refines its skincare and colour ranges. This means that occasionally we discontinue slow selling products to accommodate new and improved products.
Please speak with a consultant at your nearest pharmacy or department store to find out which products have been discontinued. They will be able to guide you to good, alternative product solutions within the Innoxa range.
Alternatively we do have conversion charts for new products to guide our customers to suggested replacement products. Please contact our Customer service department for suggested replacement product on 1300 650 981.
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How can I find out more about Innoxa Promotions and Competitions?
Join our loyal following online through our Innoxa Facebook webpage: www.facebook.com/innoxa and keep up to date on our latest Innoxa promotions and competitions. You will also be able to find out about the latest makeup/skincare tips and tricks!
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How can I find the expiry date of INNOXA’s products?
INNOXA includes a ‘Period After Opening’ (POA) symbol which looks like this
POA on the back of all of our products to optimise our service to consumers. The symbol indicates how many months INNOXA recommends a product should be used after opening. -
Are Innoxa skincare products SPF free?
Innoxa clearly labels the products in the skincare range containing an SPF. Across the different skincare ranges, all of the moisture lotions contain an SPF 15.
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Which products should I use for my skin type?
Innoxa has 5 different skincare ranges which we have specifically designed for different skin types. We strongly recommend that you patch test any new product on the tender skin on the inside of the elbow. If you have sensitive skin we recommend the SUPER SENSITIVE range.
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Is it safe to use INNOXA skincare & colour products during pregnancy?
If you have any concerns, we suggest you speak to a qualified health practitioner who can advise you as to which ingredients are suitable to use during pregnancy.
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Can Innoxa provide me with free product samples for trial before I purchase?
Unfortunately, we do not send out samples. However, if you go into store you’ll find a vast number of our products have testers to ensure you can try before you buy.
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Do INNOXA products contain nanoparticles?
No, Innoxa products are all free from nanoparticles.
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Are any of your deodorants Aluminium Free?
The Innoxa Free & Easy Deodorant Range contains an Aluminium Free Deodorant which is Dermatologically tested and suitable for all skin types.
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Do you have a fragrance free skincare range for sensitive skin?
Yes, INNOXA has a SUPER SENSITIVE Skin range which has been dermatologically tested & approved for sensitive skin. This range is also fragrance free.
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I sent you an email. How long before I get a reply to my email enquiry?
We endeavour to answer all emails within 1-2 business days. We are always more than happy to respond to order inquiries.
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Why do I need to sign up for an account in order to place an order?
Signing up for an account with Innoxa allows you to keep track of your order, as well as the ability to view your previous orders placed with Innoxa. It also allows Innoxa staff to quickly search and reply to any queries you may have about your order.
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How secure is my credit card information?
Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection. Innoxa does not store Credit Card information, or have access to your Credit Card details. Any payments made to this website will appear on your credit card statement as Heritage Brands.
Review Terms & Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Innoxa (the "CRR Service"). To the extent of any conflict between Innoxa’s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.
By submitting any content to Innoxa, you represent and warrant that:
- You are the sole author and owner of the intellectual property rights thereto;
- All "moral rights" that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 16 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Innoxa (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Yotpo), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Innoxa a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at Innoxas’ sole discretion. Innoxa reserves the right to change, condense or delete any content on Innoxa’ website that Innoxa deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Innoxa does not guarantee that you will have any recourse through Innoxa to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Innoxa reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Innoxa, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Innoxa, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Innoxa and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Guidelines
Photo Guidelines
When submitting images, please follow these guidelines:
- Images must be in BMP, PNG, GIF or JPEG format.
- File size must be 5 MB or less.
- Image must be at least 100 pixels tall.
- Image must be at least 100 pixels wide.
- If you are not the copyright holder, you may not submit copyrighted images.
- Objectionable images will be rejected.
- Uploaded images become the property of the Company.
Video guidelines
When submitting videos, please follow these guidelines:
- Make sure your video is related to the product.
- Try to submit videos of you using the product.
- Inappropriate videos will be rejected along with your review.
- If you are not the copyright holder, you may not submit copyrighted videos.
Writing guidelines
We value your opinion and can't wait to hear about your product experience. Please follow these guidelines:
- Keep your review focused on the product.
- Avoid writing about customer service, delivery, availability please contact us instead if you have issues requiring immediate attention. Please contact us here.
- Refrain from mentioning competitors or the specific price you paid for the product.
- Do not include any personally identifiable information, such as full names.
- Keep it simple: Not too long, not too short, just enough to help out your fellow shoppers. 70 – 300 words is perfect.
Reviews that don't comply with our review guidelines will not appear on the site.
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