Privacy Policy
Thank you for choosing to be part of the Heritage Brands (Australia) Pty Ltd community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or practices with regards to your personal information, please contact us at customerservice@heritagebrands.com.au.
When you visit our website, www.innoxa.com.au, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
What information do we collect?
We collect information from you when you register an account on our website, place an order, subscribe to our newsletter, respond to a survey or enter a competition. This information includes: your name, email address, date of birth, shipping and billing addresses, phone number and payment information.
We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation our Sites, and for our internal analytics and reporting purposes. Like many business, we also collect information through cookies and similar technologies.
We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (public only); marketing leads and search results and links, including paid listings.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, for any reason other than the express purpose of delivering the product or service requested.
What do we use your information for?
We use your name, email, shipping and billing addresses and payment information to process and deliver your orders, as well as to provide any refunds or credits if you return your items.
We use your email address to send you updates about any orders you've placed, and send you newsletters and promotional material. You can unsubscribe at any time through your account or via the link at the bottom of any of our newsletters.
If you choose to provide us with your date of birth, we use it to send you birthday offers and promotions.
In addition to using your information to process, deliver and inform you about your purchases, we may also use it to personalise and improve your experience on our website, or to keep you up to date with our latest arrivals and promotions by showing you advertisements as you browse the web.
Your contact history, via email, telephone or livechat, may be used to provide you with the best customer service and to improve your experience.
Your purchase history and any items you have saved or viewed on our website may be used to gauge your product preferences, so we can deliver you the most relevant information and updates as well as the great customer service that you expect from us.
Information provided in response to surveys, competitions or promotions will be used to fulfil the conditions of the offer or to improve your experience with our brand.
Do we share your information?
Your data will only be shared with trusted third parties who assist us in delivering a service to you, conducting our business or operating our website, that fall under the below categories:
- Companies in the Heritage Brands Australia group, as sometimes different parts of our group are responsible for different activities
- Companies that do things to get your orders to you, such as payment service providers, warehouses, order packers and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our websites
We will only provide your information to companies that have agreed to strict confidentiality.
Outside of such third parties, we do not and will not sell, trade or transfer your personally identifiable information. We may provide other parties with aggregated data that is anonymous and non-personally identifiable for marketing, analytics or other purposes. In addition to this, we may release your information when appropriate in order to comply with the law or to protect the rights, property or safety of others.
Do we use cookies
Yes, we do use cookies when you browse our website. Cookies are small files that a site or service provider transfers to your computer via your web browser, that enable us or our service providers to recognise your browser and/or capture certain information. We use cookies for a number of reasons:
- To remember and process items in your shopping cart; so, for example, you can put items in your cart and come back and purchase them at a more convenient time
- To understand and save your site preferences; to improve your future visits to our website
- To keep track of advertisements; to ensure you are getting the most relevant advertising and to help us measure marketing campaigns
- To compile aggregate data about site traffic and interactions; to improve site functionality and your shopping experience
At times, we may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use any information collected on our behalf, except to help us conduct and improve our business.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit our website in the future. If you prefer, you can choose to have your device warn you each time a cookie is being sent, or you can elect to disable all cookies or delete any cookies already sent. These preferences can be adjusted in your internet browser settings. Please note that, as with most websites, your user experience may be affected and you may not be able to take advantage of certain functions of our site. If you are having trouble placing orders, please contact customer care at customer.service@heritagebrands.com.au.
Do we keep your information?
We will hold on to your account information for as long as you have an online account or as long as it is needed to provide our services to you. Outside of these circumstances, we may continue to hold your information if it is reasonably necessary to meet legal requirements, resolve payment disputes, prevent fraud or enforce our terms and conditions.
We do keep non-personally identifiable information, such as that gathered using cookies, for analytics purposes. You can disable cookies via your browser settings.
What rights do you have when it comes to your information?
You have several rights regarding your personal information:- To be informed about how your personal information is being used (like this privacy notice)
- To request and receive access to the personal information we have about you
- To request the correction of any incorrect or inaccurate information we have about you
- To request that we stop collecting or processing your data, and/or that we delete it
- To stop receiving marketing messages, which you can do using the 'Unsubscribe' feature in such messages or by contacting customer.service@heritagebrands.com.au
- To request that part or all of your data is transferred, either to you or to another service provider
- To complain to your country's data protection regulator
If you wish to exercise these rights, to delete your account, or you have any questions or complaints, please do not hesitate to contact us at customer.service@heritagebrands.com.au
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment service provider. It is only accessible to those authorised with special access rights to such systems. Those with access to this information are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. If you elect to save your payment details for future orders, this information will be stored securely with our payment service provider.
Terms and Conditions
We welcome you to also visit our Terms and Conditions page, which establishes the use, disclaimers, and limitations of liability governing the use of our website.
This online privacy policy applies only to information collected through our website and not to information collected offline, for example in retail stores.
You’re Consent
By using our site, you consent to this privacy policy and to our general terms and conditions.
Changes to our Privacy Policy
Any changes to the Privacy Policy will be updated on this page. Major changes will be communicated, either by on site messaging or via email, so that you may review them before you continue using our website.
Contacting Us
If you have any questions regarding this privacy policy or your information, we invite you to contact us using the information below.
Heritage Brands Australia Pty Ltd
30 Bando Road
Springvale
VIC 3171
AUSTRALIA
1300 650 981
customer.service@heritagebrands.com.au
Review Terms & Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Innoxa (the "CRR Service"). To the extent of any conflict between Innoxa’s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.
By submitting any content to Innoxa, you represent and warrant that:
- You are the sole author and owner of the intellectual property rights thereto;
- All "moral rights" that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 16 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Innoxa (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Yotpo), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Innoxa a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at Innoxas’ sole discretion. Innoxa reserves the right to change, condense or delete any content on Innoxa’ website that Innoxa deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Innoxa does not guarantee that you will have any recourse through Innoxa to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Innoxa reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Innoxa, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Innoxa, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Innoxa and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Guidelines
Photo Guidelines
When submitting images, please follow these guidelines:
- Images must be in BMP, PNG, GIF or JPEG format.
- File size must be 5 MB or less.
- Image must be at least 100 pixels tall.
- Image must be at least 100 pixels wide.
- If you are not the copyright holder, you may not submit copyrighted images.
- Objectionable images will be rejected.
- Uploaded images become the property of the Company.
Video guidelines
When submitting videos, please follow these guidelines:
- Make sure your video is related to the product.
- Try to submit videos of you using the product.
- Inappropriate videos will be rejected along with your review.
- If you are not the copyright holder, you may not submit copyrighted videos.
Writing guidelines
We value your opinion and can't wait to hear about your product experience. Please follow these guidelines:
- Keep your review focused on the product.
- Avoid writing about customer service, delivery, availability please contact us instead if you have issues requiring immediate attention. Please contact us here.
- Refrain from mentioning competitors or the specific price you paid for the product.
- Do not include any personally identifiable information, such as full names.
- Keep it simple: Not too long, not too short, just enough to help out your fellow shoppers. 70 – 300 words is perfect.
Reviews that don't comply with our review guidelines will not appear on the site.
Thanks for Reviewing!