Minimum quantity Discount
Buy 2 + Get 10% discount

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During the Black Friday sales period, please expect a slight delay in receiving your order.

FREE SHIPPING ON ORDERS $75+

Shipping & Returns

 

Freight Network Delays & Changes to Express Post

We strive to provide our customers with an excellent customer experience. With the current freight network delays and a significantly higher parcel volume, we have made the decision to suspend our express post service as we are unable to guarantee the fast delivery you have been used to on our site. We did not feel it is right to be charging for a service that is not performing at its usual high standard. 

Please know, our Standard delivery service is still a Priority Service & we are in contact with our freight services to ensure we are able to provide as best of an experience possible.

Given the current network delays Australia wide, we are expecting a 5-7 business day turn around on parcels to be delivered post-dispatch.

We thank you for your understanding & really appreciate your patience with delivery delays

Australian Orders

  • Shipping is FREE on orders of $75 or more. Most orders are shipped via Australia Post within Australia.

  • Cost to ship orders valued below $75 is $12.95

  • Processing Time : Orders are typically processed within 2-3 business days.

  • Delivery Time - Australia : Orders will be delivered within 3-6 days after processing.

  • Tracking : All orders are tracked

  • During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

International Orders

To ensure we are offering the best customer service experience, we are upgrading our international shipping process.

Therefore we are only offering international shipping to the following countries:

  • USA

  • UK

  • Canada

We really appreciate your patience during this time and will be shipping to your door again very soon. 

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.

You are responsible for ensuring to comply with laws and regulations of the country of destination. Innoxa does not have any responsibility on these additional charges that may apply.

Wholesale Enquires

For all domestic and international wholesale enquiries please contact our customer service team on 1300 650 981 or via our contact form.

Questions

Please contact our customer service team on 1300 650 981

If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.

Returns

Please download, print and fill out this form to include with your return

If you receive a defective or incorrect product: Contact (within 14 days of purchase) our very friendly Customer Service team on 1300 650 981 (Monday – Thursday 9.00am - 4.30pm AEST, Friday 9.00am - 1pm AEST) or through our contact form. We will reimburse you for the purchase costs including the return postage or replace the faulty product.

Review Terms & Conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Innoxa (the "CRR Service"). To the extent of any conflict between Innoxa’s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

 

By submitting any content to Innoxa, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 16 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

 

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Innoxa (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Yotpo), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
 

For any content that you submit, you grant Innoxa a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

 

All content that you submit may be used at Innoxas’ sole discretion. Innoxa reserves the right to change, condense or delete any content on Innoxa’ website that Innoxa deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Innoxa does not guarantee that you will have any recourse through Innoxa to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Innoxa reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Innoxa, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Innoxa, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

 

By submitting your email address in connection with your rating and review, you agree that Innoxa and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Guidelines

Photo Guidelines

When submitting images, please follow these guidelines:

  • Images must be in BMP, PNG, GIF or JPEG format.
  • File size must be 5 MB or less.
  • Image must be at least 100 pixels tall.
  • Image must be at least 100 pixels wide.
  • If you are not the copyright holder, you may not submit copyrighted images.
  • Objectionable images will be rejected.
  • Uploaded images become the property of the Company.

Video guidelines

When submitting videos, please follow these guidelines:

  • Make sure your video is related to the product.
  • Try to submit videos of you using the product.
  • Inappropriate videos will be rejected along with your review.
  • If you are not the copyright holder, you may not submit copyrighted videos.


Writing guidelines

We value your opinion and can't wait to hear about your product experience. Please follow these guidelines:

  • Keep your review focused on the product.
  • Avoid writing about customer service, delivery, availability please contact us instead if you have issues requiring immediate attention. Please contact us here. 
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.
  • Keep it simple: Not too long, not too short, just enough to help out your fellow shoppers. 70 – 300 words is perfect.
     

Reviews that don't comply with our review guidelines will not appear on the site.

Thanks for Reviewing!