Shipping Info

Australian Orders

  • Shipping is FREE on orders of $50 or more. Most orders are shipped via StarTrack within Australia.
  • Cost to ship orders valued below $50 is $9.95
  • Processing Time : Orders are typically processed within 1-2 business days.
  • Delivery Time - Australia : Orders will be delivered within 3-6 days after processing.
  • Tracking : All orders are tracked

International Orders

To ensure we are offering the best customer service experience, we are upgrading our international shipping process.

Therefore we are only offering international shipping to the following countries:

  • USA
  • UK
  • NZ
  • Canada

We really appreciate your patience during this time and will be shipping to your door again very soon. 

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.

You are responsible for ensuring to comply with laws and regulations of the country of destination. Innoxa does not have any responsibility on these additional charges that may apply.

Wholesale Enquires

For all domestic and international wholesale enquiries please contact our customer service team on 1300 650 981 or via our contact form.


Please contact our customer service team on 1300 650 981

If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.


Please download, print and fill out this form to include with your return

If you receive a defective or incorrect product: Contact (within 14 days of purchase) our very friendly Customer Service team on 1300 650 981 (Monday – Thursday 9am - 5pm AEST, Friday 9am - 1pm AEST) or through our contact form. We will reimburse you for the purchase costs including the return postage or replace the faulty product.