Minimum quantity Discount
Buy 2 + Get 10% discount

This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Holiday Shipping Update

FREE SHIPPING ON ORDERS $75+

Terms & Conditions

Our Site


The Heritage Brands website, www.innoxa.com.au, (the Site) is owned and operated by Heritage Brands (Australia) Pty Ltd (ACN 111 665 439) of 30 Bando Road, Springvale, Victoria, 3171, Australia ('Heritage Brands'). In this document 'you' refers to a user of the Site.


Your use of the Site is conditional on your acceptance of these terms and conditions. Please carefully read these terms and conditions, including the Privacy Policy which is discussed further below, before using the Site.


Heritage Brands' Privacy Policy forms part of this document. The Privacy Policy sets out the information which Heritage Brands will gather about you through your use of the Site and the way in which Heritage Brands will use it. You must read the terms of our Privacy Policy before using the Site.


By accessing, browsing or using the Site, you agree to these terms and conditions as amended from time to time and acknowledge and agree that you have read and understood this document. By downloading any material on the Site you expressly agree to be bound by this document.


If you do not accept the terms and conditions contained in this document and the Privacy Policy, then you must not use the Site.


Amendments


Heritage Brands may amend this document, including the Privacy Policy, at any time. If Heritage Brands amends this document, including the Privacy Policy, Heritage Brands will inform you of the amendments by posting the amendments on the Site and/or by sending you an e-mail message. Your continued use of the Site after this time constitutes an agreement by you to abide by and be bound by this document, including the Privacy Policy, as so amended. This document may not be otherwise amended.


Disclaimer


The content of the Site is provided for information purposes only. Heritage Brands has made all reasonable efforts to ensure that the information contained on the Site is accurate.


  1. However, you acknowledge that all information and material is provided to you on the basis that:
  2. All information provided by Heritage Brands is general information and is not advice.
  3. Heritage Brands makes no representation or warranty in relation to the reliability, content or accuracy of the information or material on the Site.
  4. Heritage Brands makes no commitment to update any information or material on the Site
  5. Heritage Brands may change information or material on the Site at any time, without notice.
  6. Heritage Brands makes no representation or warranty in relation to the content or accuracy of the information and material available on any linked web sites. Specifically, Heritage Brands makes no endorsement, approval or recommendation of the owners or operators of any linked web sites, or of any information or material referred to or contained on any linked web sites, unless and to the extent stated to the contrary.
  7. Heritage Brands is not responsible in any way for any linked web sites and for their content or any of their privacy practices.
  8. Any linked web sites are provided for convenience only and may not be accessible, current or maintained.
  9. Heritage Brands makes no representation or warranty that access to or use of the Site will be uninterrupted, secure or error free, or that the Site or any material on or accessible through the Site is free from errors or viruses.
  10. Heritage Brands is not liable for any loss or damage, howsoever caused, resulting from accessing the Site or any use of the information or material on or accessible through the Site (including any linked web sites), any action taken in reliance on such information or material or any inability to use such information or material or the omission of any information or material from the Site or any inaccuracy in any information or material.

You are responsible for assessing the accuracy, reliability and suitability of the information on or accessible through the Site (including any linked web sites) and accept all risks of loss, damage, costs and other expenses resulting from using the Site or any information or material on or accessible through the Site (including any linked web sites).


This document is not intended to limit or exclude any liability on Heritage Brands' part, where and to the extent that applicable law prohibits the exclusion or limitation.


General Compliance with Laws


You agree that you will only use the Site for lawful purposes.

You must comply with all laws, statutes, ordinances and regulations which apply to you in relation to your use of the Site.


Restrictions on Use


When accessing or using the Site you must not:


  1. Use any device, software or routine to interfere or attempt to interfere with or disrupt the proper working of the Site, servers or networks connected to the Site, any information or material on the Site or any activity conducted via the Site;
  2. Take any action which imposes an unreasonable or disproportionately large load on the Site's infrastructure; attempt to gain unauthorised access to the Site or computer systems or networks connected to the Site through any means; or
  3. Access or attempt to access personal data about other users, including e-mail addresses.

Your Personal Information


While using the Site you may be given the opportunity to send e-mails to Heritage Brands or enter or provide information or material ('Content'). Any and all Content provided by you in connection with your use of the Site must be true and accurate. You must not misrepresent your identity or affiliation with any person or entity. You acknowledge that Heritage Brands may monitor the Site and take any action with respect to your Content as deemed reasonably necessary by Heritage Brands.


You agree that you will not provide personal information about another person to Heritage Brands unless:


  1. That other person is made aware of your provision of their personal information to Heritage Brands; and
  2. That other person authorises you to provide their personal information to Heritage Brands.

Acknowledgment of Risk


The world wide web exists across open public networks that may not be secure or private. You acknowledge and accept the risk that any communication to or from the Site may be intercepted, used or modified by third parties.


Links


You must not establish links on any other site to the www.innoxa.com.au URL or any other part or parts of the Site without Heritage Brands' prior written consent. Heritage Brands may withhold its written consent at its discretion.


If you would like to link to the Site, or be linked from the Site, please contact the Marketing Manager, Heritage Brands, 30 Bando Road, Springvale, VIC, 3171 and request to be signed up to our standard Linking Agreement.


Intellectual Property


All intellectual property in the Site, including its text, images, graphics, trade marks (whether registered or not), advertisements, arrangement and software on the Site (including where included in advertisements) is owned by Heritage Brands unless indicated otherwise.


The content of the Site may be viewed online by you and may be reproduced in hard copy only for your own personal, non-commercial and non-public use. You must not modify, copy, reproduce, republish, frame, distribute or otherwise communicate any text, images or software other than as expressly provided in these terms and conditions or by the Copyright Act 1968 (Commonwealth).


Limitation of Liability


You use any information provided on the Site, and any other linked to it, at your own risk. All information is provided 'as is' without any express warranties of any kind. Except for liability under the Trade Practices Act 1974 (Commonwealth) and any other legislation dealing with similar issues, Heritage Brands expressly disclaims any warranties or representations as to the accuracy or completeness of the contents of the Site, and expressly disclaims any implied warranties of merchantability or fitness for a particular purpose; and Heritage Brands will not be liable for loss or damages of any kind, including direct, indirect, consequential or special damages, lost profits, lost data, or loss of management time which may arise out of, or result from, reliance on or use of this information, whether or not caused by any negligent act or omission.


To the extent that Heritage Brands is able to limit the remedies available, this document expressly limits its liability for breach of a condition or warranty implied by virtue of any legislation to the following remedies (at Heritage Brands' option):

  1. In the case of goods: the replacement or repair of the goods, the supply of equivalent goods; the payment of the costs of replacing or repairing the goods or acquiring equivalent goods; and
  2. In the case of services: resupply of the services; or the payment of the cost of having the services resupplied.

Indemnity


You must continually indemnify Heritage Brands against any action, liability, claim, loss, damage, proceeding, expense and cost (including legal costs) ('Claim') suffered or incurred by Heritage Brands arising from, or which is directly or indirectly, related to your:

  1. Breach or non-observance of any term or condition in this document; or
  2. Violation of any applicable law.

This includes all Claims arising from any information which you provide to Heritage Brands in connection with your use of the Site. In relation to a Claim, Heritage Brands may require you to conduct the defence, at your cost, including negotiations for settlement or compromise prior to the institution of legal proceedings. You must comply with any requirement notified to you in accordance with this clause.


General


These terms and conditions are to be governed by and construed in accordance with the laws of the State of Victoria, Australia. All users of the Site irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.


The provisions of this document are severable and if any provision of this document is held to be illegal, invalid or unenforceable, that provision or part is to be treated as removed from this document, but the rest of this document is not affected.


Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.


Heritage Brands' failure to act with respect to a breach of this document by you or by others does not waive its right to act with respect to subsequent or similar breaches.


This document may not be construed adversely to Heritage Brands solely because Heritage Brands prepared it.


This document, including the Privacy Policy, comprises the entire agreement between Heritage Brands and you (unless agreed to otherwise). To the extent of any inconsistency between this document and the Privacy Policy, this document takes precedence, unless otherwise agreed.


If you do not accept these terms and conditions then you must not use the Site.

 

Rate and Review - Terms of Use

Click here to read the full terms of use that govern your conduct associated with the Customer Ratings and Review service.

Review Terms & Conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Innoxa (the "CRR Service"). To the extent of any conflict between Innoxa’s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

 

By submitting any content to Innoxa, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 16 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

 

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Innoxa (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Yotpo), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
 

For any content that you submit, you grant Innoxa a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

 

All content that you submit may be used at Innoxas’ sole discretion. Innoxa reserves the right to change, condense or delete any content on Innoxa’ website that Innoxa deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Innoxa does not guarantee that you will have any recourse through Innoxa to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Innoxa reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Innoxa, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Innoxa, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

 

By submitting your email address in connection with your rating and review, you agree that Innoxa and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Guidelines

Photo Guidelines

When submitting images, please follow these guidelines:

  • Images must be in BMP, PNG, GIF or JPEG format.
  • File size must be 5 MB or less.
  • Image must be at least 100 pixels tall.
  • Image must be at least 100 pixels wide.
  • If you are not the copyright holder, you may not submit copyrighted images.
  • Objectionable images will be rejected.
  • Uploaded images become the property of the Company.

Video guidelines

When submitting videos, please follow these guidelines:

  • Make sure your video is related to the product.
  • Try to submit videos of you using the product.
  • Inappropriate videos will be rejected along with your review.
  • If you are not the copyright holder, you may not submit copyrighted videos.


Writing guidelines

We value your opinion and can't wait to hear about your product experience. Please follow these guidelines:

  • Keep your review focused on the product.
  • Avoid writing about customer service, delivery, availability please contact us instead if you have issues requiring immediate attention. Please contact us here. 
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.
  • Keep it simple: Not too long, not too short, just enough to help out your fellow shoppers. 70 – 300 words is perfect.
     

Reviews that don't comply with our review guidelines will not appear on the site.

Thanks for Reviewing!